How do I set up online billing and payment?
1. Open a web browser and go to South Hadley Electric Light (SHELD), our ShutesburyNET provider.
2. Click on Manage Account Online and click Sign-In in the upper right corner.
3. Click Create Account.
4. Enter your account number (it's in the SHELD paper bill sent in the mail).
5. Enter the last four digits of your phone number.
This is likely the the phone number on file when you initially signed up for broadband/ShutesburyNET.
Call Customer Service if you don't know your account number and/or phone number.
You can link your bill to your bank account or credit card and have your monthly charges deducted automatically. Or, you can opt to receive a paper bill and mail in a check.
What if I don’t pay my bill?
Our vendor will follow up with additional emails and phone calls reminding you to pay your bill. You will be charged late fees for missed bills. Services may be suspended for invoices over 30 days past due and will be terminated after 90 days. Terminated accounts are subject to a reactivation fee of $175. If you have phone service you’ll still have a dial tone and be able to call 911 and the billing department for up to 120 days.
Customer Service: 855-415-7592