How do I set up my voicemail box?
1. Pick up phone handset and get a dial tone
2. Press *333
3. Wait for prompt to ask for your password.
4. Enter the last four digits of your phone number as your password then press the # key
5. Enter the last four digits of your phone number again and wait for prompt
6. Create a new four-digit password following prompts
7. Voicemail is now activated, and you may proceed with following prompts to create a greeting
8. Going forward dial *333 to access your voice mail
To access your voice mail remotely dial your own phone number, wait for the message greeting then press * and follow the prompts. See question below for sending your messages to email.
Tips for setting up your voicemail box: If you get interrupted or make a mistake when setting up your voice mail, just hang up and start over. During set up you will be prompted to record your name. The recording of your name will be inserted into an automated greeting will play for missed calls by default. If you prefer a personalized message, follow the prompts to create a full recorded greeting for missed calls.
If you need help or have forgotten your password call Customer Service.
What features come with phone service?
All the standard phone features you expect will be included with phone service such as voice mail, call waiting, call forwarding, caller ID, free unlimited local and long distance within 48 states, Canada & Puerto Rico. Please contact Customer Service for a complete list of phone services.
Download this guide that outlines all of your phone features: ShutesburyNET Phone Guide
Can I get multiple phone lines?
Yes! Each separate line will incur an additional phone service charge. Please contact Customer Service to discus your multiple phone line options.
What about WiFi calling? Can I get rid of my landline phone and just use my cell phone now?
Yes, if your cell phone has a WiFi calling feature, you may choose to get rid of your landline home phone altogether because you can make calls over your new in-home network. Instead of relying on the cellular phone network, you will be making calls and sending texts over the internet. Be aware that Emergency 911 service on cell phones is not as robust as that which ShutesburyNet or Verizon would provide over the wired (landline) network.
ShutesburyNET does not replace the service you have with your mobile carrier (like AT&T, Sprint, Verizon). You still need to keep your mobile carrier service so you can continue to make calls when you leave your home.
What about international rates?
Phone service includes unlimited local and long distance within 48 states, Canada & Puerto Rico. International rates change regularly so you can contact Customer Service to get up-to-date rates.
How do I get my phone messages sent to my email?
You can manage your phone features and services online. No need to call customer service (unless you want to!). From your Online Service Manager you can set up the option to forward your voice mails to email as well as other phone features such as the appearance of your name on Caller ID.
Go to Fibersonic Service Manager. At the bottom of the screen, find "Don't have an account?" and click on "Register here." You will need your account number and telephone number to register. When setting up your phone account, you should use Shutesbury's zip code (01072) even if you have an Amherst mailing address.
I get so many annoying robocalls. How do I stop these?
First, make sure you have your phone number on the National Do not Call registry. Learn more at: https://www.donotcall.gov/
First, make If you are receiving repetitive calls from the same number you can enable the Call Block feature which will allow you to block the last incoming call by dialing *60 after hanging up the phone. You can block up to 10 numbers for the additional monthly cost of $2.
If you want to block all calls except for specific numbers you can use the Selective Call Acceptance feature which will allow only phone numbers on your approved list to ring through. You can manage the approved phone numbers through the online portal and the additional monthly cost is $1. If you wan to enable Call Block or Selective Call Acceptance please contact customer service.
Customer Service: 855-415-7592