Broadband — ShutesburyNET

Need help? Crocker is here to help with phone, voice mail, outages or support with your new equipment.

Support Department: Phone:  855-415-7592


Current Network Status - Click here to get current information on any known issues or outages. 


Voice Mail and Phone Feature Help Document

Router Manual and Information

Downed wire? Here's what to do:

1. Confirm the downed or drooping wire belongs to ShutesburyNET by looking at it. Our cables have an orange wraparound label at each utility pole to identify them. Our cable is in the MIDDLE between the electrical wires on top and Verizon lines on the bottom of each pole.

2. If you can confirm the downed or drooping line belongs to ShutesburyNET, call Crocker (855-415-7592) to report it. Be sure to have the street name and nearest home address when you call so you can relay the location to them for repair.

3. If you can't tell if the downed line is electrical, Verizon or our ShutesburyNET cable you can still call Crocker to report its location and we'll have someone check it out. *Don't touch downed wires in any circumstances. If any of the lines present an immediate safety hazard call 911*

Billing Questions: Phone:  413-775-4170 Email:

New/Change Service request:  Phone:  413-654-1703 Email:

General Questions: Broadband Committee: Phone: 413-345-2855 Email:


See the Frequently Asked Questions page HERE for more information about everything broadband!


High-speed fiber internet is available in Shutesbury!

Service Basics



1Gbps internet only


Phone service only


1Gbps internet plus phone

*These fees do not include state and federal mandated taxes and fees which will be about $3 for internet and $7 for phone service.

Getting Connected

If the home you're moving into already has service installed, please contact Crocker and tell them you need an account set up for yourself at the address. Be sure to tell them the home already has service installed and you just need an account switch - not a brand new installation. There is a $49 activation fee for new services.

If the home you're moving into does NOT already have service (or you don't know) then let Crocker know this when you call so they can help you with the next steps of arranging for a brand new installation. For a brand new installation the fiber has to be brought from the curb to your home and interior home equipment needs to be installed.

Brand new installations must be paid for by the homeowner and can be quite expensive, averaging around $700. In an effort to make new installations affordable the town municipal network services will pay $300 to help offset the costs. In the case that a total installation cost is less than $500, the homeowner must pay the first $200 and the town will pay the rest. This policy ensures we retain consistency and fairness with all residents since everyone paid at least $200 during the initial installation period when the network was being built. Again, if you're looking for a new installation give Crocker a call! They can tell you if your home is already connected and just an activation fee is needed OR they will provide a quote for your brand new installation.


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