LIFELINE
Lifeline is a federal program that lowers the monthly cost of internet bills for eligible low-income subscribers. If you qualify you will receive up to $9.25 discounted from your monthly internet bill.
We are offering this program in partnership with WhipCity Fiber (based out of Westfield, MA).
APPLY HERE: https://lifeline.whipcityfiber.com/#/whipcityfiber/new-user
All of your bills will continue to come from ShutesburyNET. It is only the Lifeline program administration part that is being handled by Whip City Fiber. There is no additional cost to you for applying or participating.
Within 30 days of submitting your application you'll get an email from us that will tell you your status. If you are eligible you will see a $9.25 reduction in the next month's bill.
Your monthly $9.25 discount will continue every year. Lifeline will conduct a check annually to make sure you still qualify for the benefit by checking national low-income program databases. If they are unable to confirm your eligibility through this check they will send a letter in the mail asking you to provide more information.
Affordable Connectivity Program (ACP) **The ACP program has stopped because federal funding has run out.**
If you haven't done so yet, please follow the link above to apply for Lifeline which will be used to determine eligibility for further discounts on your broadband bill offered through ShutesburyNET and the Town of Shutesbury through our Subscriber Support program. If you qualify for Lifeline you will automatically ALSO receive an additional $15 discount on your monthly internet bill bringing the monthly cost down to $35.75 per month for eligible households. (Will be $38.75 after August 1, 2025)
Do you have more questions? Please see the Frequently Asked Questions below.
FREQUENTLY ASKED QUESTIONS
How long do the benefits last?
Lifeline is available for 12 months and then can continue on an annual basis as long as you continue to qualify.
Who is eligible for Lifeline?
To participate in the Lifeline program, consumers must be receiving internet and/or phone service and have an income that is at or below 135% of the Federal Poverty Guidelines or participate in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, or certain Tribal Programs.
Where can I learn more?
The Federal Communications Commission has lots of information on their websites about each program.
To learn more about Lifeline please visit: https://www.fcc.gov/lifeline-consumers
Can I submit a paper application instead of an online application?
Yes! Processing your application will take a little longer but you can apply via mail instead of online if you'd like. Click the links below to download a printable application for each program.
Lifeline paper application: LI_Application_NVstates.pdf